CX Solutions for Beauty & Personal Care Brands

Beauty & Personal Care CX Solutions

Built for skincare, cosmetics, haircare, and personal care brands.

Beauty customers ask detailed questions before and after they buy; about ingredients, shades, routines, subscriptions, and delivery issues. Generic support teams can’t handle these conversations accurately. Voodesk provides trained CX teams specifically for beauty and personal care brands, managing customer conversations across chat, email, social, and marketplaces; 24/7.

Outsource My Support

We Know What Challenges You Face

You’ve probably seen this happen:

Customers pick the wrong shade or product because they couldn’t get guidance.

Returns pile up due to confusion about ingredients or usage.

Your social DMs and marketplace inboxes go unanswered.

Your team is overloaded, spending hours answering the same questions.

Sound familiar? We can fix that.

What We Solve for Beauty Brands

Wrong product selection

Customers buy the wrong shade or product due to unclear guidance.

High return rates

Returns happen because usage questions go unanswered.

Overloaded in-house teams

Your internal team spends time answering repetitive product questions.

Missed social & marketplace messages

DMs and marketplace inboxes go unanswered, hurting sales and ratings.

Pre-Purchase Support

We help customers choose the right product before checkout.

Product Guidance

Assist customers with shade and product selection using brand guidelines to ensure confident, accurate purchase decisions.

Bundle Assistance

Support routine and bundle selection by recommending complementary products that match customer needs and usage goals.

Real-Time Coverage

Respond instantly to customer inquiries during launches and promotions to manage demand, urgency, and conversion.

In-Purchase Support

We make sure customers complete their orders without confusion or hesitation.

Order Support

Answer last-minute questions on shade, size, scent, or bundle options with fast, accurate responses.

Checkout Support

Assist with promo codes, discounts, and subscription sign-ups during checkout or onboarding for customers globally.

Shipping Support

Guide customers on shipping options, delivery timelines, taxes, and payment-related questions confidently before order confirmation.

Conversion Support

Prevent cart abandonment with real-time support via chat, WhatsApp, or social DMs at critical buying moments.

Post-Purchase Support

We resolve issues without rushing to refunds.

Usage Support

Handle customer usage confusion and address product concerns clearly, confidently, and empathetically across channels.

Issue Support

Manage damaged or missing item cases efficiently, ensuring quick resolution and customer satisfaction.

Issue Resolution

Offer exchanges, replacements, or approved save options aligned with brand policies and customer expectations.

Subscription Support

Manage subscriptions by handling pause, swap, or skip requests accurately and without friction.

Social & Marketplace Support

We manage conversations where beauty customers engage.

Instagram & TikTok DMs

Comments on ads and posts

Amazon and marketplace inboxes

Omnichannel Support for Your Customers

Voodesk brings all customer conversations into one place. No more switching tools. No missed messages. No duplicated replies. Your team sees the full customer context; order issues, past conversations, and status in one view.

Live Chat

Chatbots

Social DMs

Email

One brand voice. One CX standard. Everywhere.

Why Beauty Brands Choose Voodesk

Agents trained on beauty products and policies

Ingredient-aware, product-specific responses

Cost-effective alternative to building in-house CX teams

Visual issue handling via chat and WhatsApp

24/7 global coverage

Works inside Shopify, Gorgias, Zendesk, and Amazon

Ready to Support Your Beauty Customers Properly?

Let Voodesk handle your customer conversations while you focus on growing the brand.