Getting Started
Here’s everything you need to get started — from how our service works to setting up your first customer experience team. Whether you need a managed virtual assistant or a fully dedicated support team, Voodesk makes it easy to scale smarter from day one.
Voodesk delivers Support-as-a-Service for startups and growing businesses. We provide secure, tech-enabled customer support and managed virtual assistance — tailored to your industry and designed to help you scale smarter.
Getting started is easy! Just fill out our request form to let us know your needs. You’ll also find our phone number, email, and office location in the contact page. Once we receive your inquiry, our team will guide you through the onboarding process and help set up your support solution.
We support e-commerce, SaaS, fintech, healthcare, logistics, and more. Our solutions scale with your operations.
Yes. We build flexible, cost-effective support systems designed to grow with your startup.
We combine highly vetted talent, data-driven CX systems, multilingual support, and strict compliance to deliver unmatched service quality.
Client Onboarding
We ensure a seamless onboarding process by matching you with the right CX professionals, setting up communication channels, and integrating with your systems—so you’re ready to scale from day one.
We carefully match you with customer experience specialists based on your business needs, industry, required skill set, and preferred working style—ensuring alignment and productivity from day one.
Absolutely. If your needs evolve or you’re looking for a different expertise fit, we make the transition smooth and hassle-free.
We adapt to your preferred communication channels—be it email, WhatsApp, Slack, or video calls—to ensure seamless, real-time collaboration.
You can delegate a broad range of CX-related tasks including multichannel customer support, live chat, technical helpdesk, social media engagement, content support, back-office coordination, and more—customized for your goals.
We operate a robust QA framework with:
Performance tracking (CSAT, response/resolution time)
Regular feedback cycles
Continuous training and skill upgrades
Dedicated quality managers overseeing every account
Yes. Voodesk supports over 20 languages, enabling your business to serve a truly global audience.
Definitely. Our services are designed to integrate seamlessly with your current platforms, CRMs, communication tools, and workflows—ensuring zero disruption.
We track key metrics like:
CSAT (Customer Satisfaction Scores)
First Response Time
Average Resolution Time
Ticket Volume Trends
These are presented to you in real-time via our live performance dashboards.
Pricing & Plans
At Voodesk, we don’t lock you into rigid plans. Instead, we create custom pricing based on your business goals, support needs, and team structure. Whether you’re a fast-growing startup or an established enterprise, we’ll craft a solution that fits—perfectly.
At Voodesk, we understand that every business has unique needs—that’s why we don’t offer fixed pricing. Instead, we provide customized quotations based on your specific goals, team size, and operational requirements.
Fill out our Request a Quote form, and we’ll get back to you with a tailored plan designed to fit your business perfectly.
Because every business is different. We customize our pricing based on your specific needs—like support hours, team size, language requirements, and tools you already use—so you only pay for what adds real value.
No. Voodesk offers free onboarding for all clients. We ensure a smooth setup with zero hidden charges.
Yes. Our plans are designed to be flexible. You can scale your team or adjust services anytime as your business evolves.
Security and Confidentiality
At Voodesk, protecting your data is our top priority. We implement industry-leading security measures and comply with global data protection regulations to ensure your information remains safe, confidential, and secure at all times.
Voodesk uses advanced security protocols, including encryption and strict access controls, while adhering to international standards such as ISO/IEC 27001:2013 and GDPR to safeguard your information.
Yes. We comply with GDPR, HIPAA, CCPA, and other applicable data privacy laws to ensure your data is handled responsibly.
Our facilities feature restricted access, biometric authentication, and 24/7 CCTV monitoring to maintain a secure environment.
All team members undergo thorough background checks and participate in ongoing security awareness training to maintain the highest data protection standards.
We have a dedicated Incident Response Team that quickly manages any security incidents, minimizing impact and implementing preventive actions to protect your data.
Tools and Integrations
We leverage a wide range of industry-leading tools and technologies, including CRMs, communication platforms, and proprietary systems. Our solutions seamlessly integrate with your existing workflows to ensure smooth, efficient, and scalable customer experience management.
Our employees are skilled in a wide range of tools, including CRM platforms, communication apps, and project management software, customized to fit your business needs.
Absolutely. We ensure smooth compatibility and seamless integration with your current systems to keep your workflows uninterrupted.
Yes. We have developed an in-house CX platform that helps optimize support operations, boosting efficiency and service quality.
Yes. Our team receives thorough training on any new tools or software required to meet your specific requirements.
Support and Troubleshooting
At Voodesk, reliable support is core to our service. Whether it’s technical troubleshooting or day-to-day assistance, our team is available via email, hotline, and live chat. With fast response times, 24/7 availability for eligible plans, and a structured feedback loop, we ensure your operations stay smooth and uninterrupted.
You can reach us via email at support@voodesk.com, through our 24/7 hotline at +94 (777) 15-3030, or instantly through live chat on our website. We’re here to assist you quickly and efficiently.
We respond to most requests within a few hours. For urgent matters, our hotline and live chat provide immediate support and escalation.
Voodesk has a robust internal support system with clear escalation paths. Our technical team is available to troubleshoot and resolve issues related to integrations, platforms, or tools.
Yes. Depending on your service plan, Voodesk provides 24/7 support—including weekends and holidays—to accommodate global time zones and urgent needs.
We gather feedback through monthly CSAT surveys, one-on-one check-ins, and ongoing performance reviews. All feedback is reviewed and acted upon as part of our commitment to continuous improvement.