Food & Beverage CX Solutions

Built for Brands Managing Perishables, Deliveries, Subscriptions & Compliance

Running a food & beverage business means managing freshness, delivery, compliance, and high customer expectations. From allergen queries to spoilage, billing issues, and recalls, Voodesk handles critical interactions at scale—protecting revenue and brand reputation.

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Pre-Purchase Support

Remove friction before checkout and increase conversion.

Allergen Queries

Use smart replies, knowledge bases, and AI to answer allergen, nutrition, and provenance questions across chat and email.

Stock & Shelf Life

Provide clear answers on stock, best-before dates, and storage recommendations to reduce hesitancy and post-sale disputes.

Menu & Packing

Support retail and trade buyers with quick, channel-specific answers: specs for B2B, recipe ideas for consumers. Modern F&B thrives on omnichannel presence.

Ordering & Checkout Support

Help customers complete purchases and avoid chargebacks.

Checkout Recovery

Proactively identify abandoned carts and failed payments; reach out with contextual help and incentives.

Subscription Management

Enable agents to manage subscriptions—skip, pause, cancel; reducing churn through fast, empathetic retention conversations.

Payment & Refunds

Resolve gateway errors, duplicate charges, and refunds from a single ticket. Provide timestamped evidence and follow-up confirmation to maintain trust.

Delivery & In-Purchase Support

Delivery failures damage loyalty faster in F&B than in many categories.

Shipment Tracking

Integrate order, carrier, and POS data so agents see ETA, temperature-sensitive flags, and driver notes; coordinate redelivery, contactless handoffs, or refunds fast.

Delivery Incidents

Triage missing, late, or incorrect orders with templated remediation flows (refund, replacement, voucher) and escalation rules that match brand policy.

Multi-Location Support

Route queries and orders to the correct kitchen/fulfillment center; show staff local menus, cutoffs, and SLA windows.

Post-Purchase Support

Where brands win repeat business; or lose it.

Quality Related Claims

Use structured forms to collect photos, timestamps, and delivery metadata to triage claims quickly and efficiently every time. Fast, consistent handling reduces chargebacks and increases goodwill.

Returns & Refunds

Not all returns apply in F&B. Provide clear, legally informed workflows for refunds, replacement shipments, and consumer safety guidance.

Recall Communications

If a recall happens, you must move fast. Voodesk executes recall playbooks: send notifications, collect lot data, coordinate returns or destruction, capture consignee responses; supporting compliance and recalls.

Peak & Campaign Support

Seamless handling during promotions, holidays, and product launches.

Scalable Temporary Teams

We staff surge teams trained to your scripts and SOPs for new product drops, holiday peaks, and limited-time promotions.

Campaign Triage Flows

Automate common campaign questions (promo codes, min spend, shipping cutoffs) and reserve agents for exceptions that need human judgment.

Omnichannel Support for Every Conversation

Bring chat, email, social DMs, WhatsApp, SMS, phone notes, and order history into a single agent workspace so teams respond with context and speed. Our omnichannel approach prevents duplicated replies, missed messages, and frustrated customers — essential for brands that sell across retail, marketplaces, and D2C.

Live Chat

Chatbots

Social DMs

Email

B2B & Wholesale Management

Support order entry, invoices, trade pricing, and consignment queries for grocery buyers, restaurants, and retailers; all from the same CX stack with role-based views for commercial reps.

Voodesk integrates with the systems F&B teams rely on: Shopify/Shopify Plus, major POS systems, delivery platforms, OMS/3PL partners, subscription platforms, and ERP/merchant dashboards; surfacing order and lot data inside every ticket so agents act with full context.

Compliance, Reporting & Quality Insights

Recall readiness & audit trails:

structured logs, message templates, and data exports to support regulatory requests.

Trend detection:

reports for repeat complaints (cold deliveries, specific SKU issues, packaging damage) so ops teams fix root causes.

Customer feedback loops:

capture NPS, CSAT, and reviews linked to orders and batches to inform product and fulfillment improvements.

Why Food & Beverage Brands Choose Voodesk

Reduce time-to-resolution for high-risk tickets (spoiled orders, recalls).

Maintain compliance with fast, auditable recall communications and data capture.

Single source of truth across channels, POS, and carrier APIs for faster, correct decisions.

Protect revenue by recovering failed checkouts and resolving subscription disputes.

Scale during peaks without training overhead — we use your SOPs, tone, and approval workflows.

Ready to Protect Freshness, Reputation, and Revenue?

We support food & beverage brands — from artisanal D2C startups, meal-kit subscriptions, and ghost kitchens to large wholesale distributors. Let us build the CX stack and playbook so you can focus on product quality and growth.