Effective: April 2, 2025
Introduction
Voodesk offers a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide services efficiently. At Voodesk, we value your privacy and are committed to transparency regarding how we handle your personal information. This Privacy Policy outlines our data collection, sharing, and protection practices.
This Privacy Policy (“Policy”) governs the website at https://voodesk.com (“Site”), owned and operated by Voodesk.
This Policy describes what personal and non-personal data we may collect from you, how we collect it, how we protect it, how we may share it, and how you can access and control your data. This Policy also explains your legal rights regarding your personal data.
Privacy Policy Acceptance
By visiting, accessing, or using our Site, you consent to the data collection, disclosure, and use practices described in this Policy. Please also review our Terms and Conditions, which govern your use of the Site.
Your Rights
As a user of our Site, you may have rights under data protection laws such as the General Data Protection Regulation (GDPR), including:
- Right to be Informed – You have the right to know how we collect and process your personal data.
- Right of Access – You can request access to your personal data and obtain confirmation of its processing.
- Right to Rectification – You can request corrections to inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten) – You can request the deletion of your data when there is no valid reason for its continued processing.
- Right to Restrict Processing – You can request limited processing of your data under certain circumstances.
- Right to Data Portability – You can request a copy of your data in a structured format.
- Right to Object – You can object to certain types of processing, including direct marketing.
- Right to File Complaints – You can file complaints with data protection authorities if your rights are violated.
Definitions
- “Non-personal data” – Information that is not personally identifiable.
- “Personal data” – Information that identifies or can identify an individual.
- “Visitor” – A user who browses our Site.
- “User” – A person granted permission to use our Site and services.
Topics Covered
- Information We Collect
- Our Use of Cookies
- How Your Information Is Used
- Access, Correct, or Delete Your Personal Data
- Protecting the Privacy Rights of Third Parties
- Do Not Track Settings
- Links to Other Websites
- Protecting Children’s Privacy
- Our Email Policy
- Security Policy
- Use of Your Payment Information
- Changes to Our Privacy Policy
Information We Collect
We collect and process personal data for various purposes, including:
- Managing service agreements and contractual obligations.
- Sending newsletters and marketing communications (with your consent).
- Analyzing trends and improving our Site.
Ways We Collect Data:
- Automatic Collection – We collect certain information automatically when you visit our Site, such as your IP address, browser type, device information, and browsing behavior.
- User-Provided Data – We collect personal information when you contact us, sign up for services, or subscribe to our newsletter.
Our Use of Cookies
We use cookies to enhance your experience, analyze Site traffic, and personalize content. By using our Site, you consent to our use of cookies.
How Your Information Is Used
We use your information to:
- Personalize and improve our Site.
- Communicate updates and service information.
- Respond to inquiries and support requests.
- Conduct marketing and advertising campaigns.
Communications and Emails
We may use your email to communicate about our services or send newsletters. You can opt-out at any time by contacting us at privacy@voodesk.com.
Sharing Information with Third Parties
We share personal data only with trusted third parties who support our business operations. These parties are required to maintain confidentiality and implement security measures to protect your data. We may also disclose information when legally required.
Access, Correct, or Delete Your Personal Data
To request access, corrections, or deletion of your data, email us at privacy@voodesk.com. We will respond within 30 days.
Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for their privacy policies or content.
Protecting Children’s Privacy
We do not knowingly collect personal data from children under 16. If you believe a child has provided data, contact us, and we will delete the information.
Security Policy
We use industry-standard security measures, including encryption, to protect personal data. We retain data only as necessary for legal, contractual, and operational purposes.
Use of Your Payment Information
We use third-party payment processors and do not store credit card details directly.
Changes to Our Privacy Policy
We may update this Policy periodically. We will notify you of changes via email or a notice on our homepage at least 30 days before the updates take effect.
Compliance
For EEA residents, we comply with GDPR regulations and cooperate with data protection authorities as needed.
Contact Us
If you have any questions about this Policy or your data, contact us at:
Address: Voodesk, 336, Colombo Road, Peradeniya, 20400, Sri Lanka.
Email address: privacy@voodesk.com
Phone number: +94 777 153030